Refund policy

Return & Refund Policy

Last Updated: July 2026

At Al-Haleem, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is unused and in its original packaging.

To be eligible, the product must be returned in the same condition in which it was received.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used perfume bottles.
  • Products with damaged or missing original packaging.
  • Items damaged due to customer misuse.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 working days using the original payment method or another mutually agreed method.

4. Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly replace it at no additional cost.

Please contact us within 7 days of delivery to arrange an exchange.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Al-Haleem will bear the return shipping cost.
  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

6. How to Request a Return

To request a return or exchange, please contact us with:

  • Your Order Number
  • Your Full Name
  • Clear photos of the product (if damaged or incorrect)
  • A brief description of the issue

Our support team will guide you through the process.

7. Contact Us

Al-Haleem Official Store

📱 WhatsApp: +92 323 6809739

📧 Email: alhaleem.official@gmail.com

🌐 Website: www.alhaleem.com